FAQ's
Over the years, we have come across many unscrupulous individuals and websites
who claim to sell Ultimate Team coins so we appreciate this is a concern for
many people. We are indeed a legitimate site and have been running for
many years completing thousands of orders for happy customers from all over the
world. Do not take our word for it though... check our feedback
and Twitter pages, which are full
of positive customer reviews!
How do I get the coins?
When you make an order with us we will deliver, the coins purchased using the
in-game trade/auction house. You will need to list an unwanted/worthless
player on auction, provide us with his details when prompted during checkout,
we will then purchase this player from you - delivering the coins to your
account (we are unable to return the item/player you put on auction so
please ensure the item you list is unwanted!). We do not cover “EA tax”.
How long will it take?
On average, the order will be completed within 24 hours providing you have
correctly listed your unwanted player's details and your Ultimate Team name .
It may take longer at peak times or when EA's servers are undergoing
maintenance so please be patient. Orders outside of our regular online
times of 9am to 10pm (GMT) may also take longer. Check our delivery
policy and the "Why haven't I received my coins?" section
below for more information.
What is EA Tax?
EA tax is the name given to the 5% fee that EA impose on all auction and trade
transactions within FIFA Ultimate Team. This is believed by most to have
been introduced as a way to help control the in-game auction prices by
preventing people from over pricing auction listings in an attempt to boost the
value of their similar items and team.
How do I pay?
Currently, we use Paypal to process the majority of our transactions.
Using Paypal ensures that your details are kept safe as they are never seen or
stored by us and it offers you peace of mind in the unlikely event there is a
problem with your order. You can still pay by debit/credit card even if
you do not have a Paypal account (see "What if I don't have a Paypal
account" below).
If you wish to pay by bank transfer or have any questions please contact us by
email at [email protected] , or via live chat which can be found at the bottom of all our
pages.
What if I don’t have a
Paypal account?
Even if you do not have a Paypal account you can still pay using a debit or
credit card. Card transactions are also processed by Paypal therefore,
you will need to select Paypal as your payment method but when redirected just
select the “Do not have a Paypal account” option and you will then be allowed
to enter your card details.
We use Paypal in this way so that your card details are never seen by us or stored
on our website so that they are kept completely secure.
Is my FIFA Ultimate Team
account safe?
The most important thing you can do to keep your Ultimate Team account safe is
to ensure your log on details remain private and that you never reveal them to
anyone. Also, be aware of phishing emails/messages and spoof websites
that will attempt to trick you into revealing these details to them.
We do not need and will never ask you for your Ultimate Team password or
security question answer!
Why haven’t I received my
coins?
Upon receipt of your payment we will instantly get to work on completing your
order by purchasing the unwanted player that you have listed on auction.
To ensure your transactions are completed as quickly as possible we recommend
the following…
When you list your player, we recommend you do so for the maximum amount of
time (3 days) and that you take great care when providing us with your player’s
details.
Your Ultimate Team name is extremely important so that we can confirm we are
sending the coins to the correct account. Please always include this with
your player details too.
If you have followed the above guide and have not received your coins within 48
hours, it may indicate that there was a problem with your order. This is
most commonly due to errors, discrepancies or incomplete details regarding the
player listed on auction. In these situations we will always attempt to
contact you via the email address provided when you made your order with us.
Please check your emails including your junk/spam folder and if you have not
received anything from us please send us a message via our contact page, or email
us at [email protected];,
Can I buy players from you?
We can only supply FIFA Ultimate Team coins and do not have any specific
players to trade or sell.
I am a YouTuber.
Do you offer sponsorship?
We do not currently offer any form of sponsorship in the way of free FIFA coins
to YouTuber's in exchange for advertising. Our advertising budget is
strictly controlled, keeping it cost efficient so that we can continue to keep
our coin prices as low as possible for the benefit of all our customers.